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Dispatcher

Keep things moving.

If you like playing a key role, making sure everything is scheduled to leave and arrive on time, and you enjoy solving puzzles, perhaps a career as a Dispatcher is right for you. As a Dispatcher, you'll be responsible for all aspects of the load, from co-ordination to delivery. If you're a quick thinker and work well with others, keep reading!

How do I get to be a Dispatcher?

Most often, Dispatchers are recruited from driving positions. You'll receive on-the-job training. In fact, Dispatch Assistants generally learn the necessary skills from an experienced Dispatcher.

Education
Although there are no mandatory education requirements, most Dispatchers have at least a high school diploma. Many have trade or vocational certificates at the community college level.

Technical Training/Certification/Licensing
  • There is little specific training available for people who want to become a Dispatcher. However, a few specialized training companies offer transition training for people who wish to move out of the cab and into this occupation. The Canadian Trucking Human Resources Council (CTHRC) offers an online dispatching course, an excellent foundation for those who want to become a Dispatcher.
  • Other Occupational Health and Safety (OH+S) training may be required (first aid, Workplace Hazardous Materials Information Systems, etc.)
  • Some carriers require regular refresher training, and some call for additional training (first aid, etc.) as a condition of employment.
Physical/Medical
There are no specific physical or medical requirements to work as a Dispatcher.

Language
There are no specific language requirements to work as a Dispatcher.

Other Attributes
It's a definite plus to have good customer service skills, communication skills (written and verbal), excellent organizational skills and computer skills.